We stand behind our products and are proud to offer a 100% satisfaction guarantee on any defective or damaged merchandise. Our guarantee includes exchanges only. Items without personalization may incur a restocking fee.
Please inspect goods IMMEDIATELY. Any defects or damages MUST be reported within 7 business days of delivery date. No exceptions.
Please keep in mind, PERSONALIZED merchandise cannot be returned or exchanged. If there is an error on our part, notify us immediately and submit a photo via email at email@example.com.
Dated items cannot be returned or exchanged for any reason after event date, regardless if they are defective or damaged, as our company cannot be responsible for the use of the merchandise.